Refund policy

Return and Refund Policy

Last Updated: [Date]

Thank you for shopping with Taboo Mystery Box. Because our products consist of intimate novelties, personal wellness items, and curated mystery selections, our return and refund guidelines are designed to comply with strict public health standards and protect customer safety.

1. All Sales Are Final (Hygiene & Mystery Box Policy)

  • Intimate & Hygienic Goods: Under applicable health and safety regulations, personal wellness and intimate products cannot be resold once they leave our fulfillment facility. Therefore, all sales are final. We do not accept returns, refunds, or exchanges once the shipping package or product seal has been opened.
  • Curated Mystery Selections: The element of surprise is central to our offering. We do not issue refunds or offer exchanges based on personal preference, expectations, or dissatisfaction with specific items contained within a box.

2. Damaged or Defective Items

Every box is inspected and packed with care. If your order arrives damaged during transit, please follow these steps:

  1. Keep the Box Unopened: Do not break the internal product seals or open individual items.
  2. Document the Damage: Take clear photographs of:
    • The exterior shipping box showing the shipping label and visible damage.
    • The damaged interior items.
  3. Contact Us Within 48 Hours: Email our support team at support@yourdomain.com within 48 hours of delivery with your order number, tracking number, and photos.
  4. Resolution: Once verified by our team, we will send a free replacement of the damaged product. We do not issue cash refunds for transit damage unless a replacement cannot be provided.

3. Subscription Cancellations & Renewal Charges

  • Cancellation Cutoff: You may pause, skip, or cancel your subscription at any time via your self-service Customer Portal. To prevent charges for an upcoming renewal, your cancellation must be submitted at least 24 to 48 hours prior to your scheduled renewal date.
  • Processed Orders: Once a recurring charge has been processed, the order immediately enters our fulfillment queue. Processed subscription orders cannot be cancelled or refunded. Your cancellation will take effect on the following billing cycle.
  • Retroactive Refunds: We do not issue partial or retroactive refunds for previously billed or delivered boxes.

4. Undeliverable, Refused, or Incorrect Addresses

  • Customers are responsible for providing complete and accurate shipping information at checkout.
  • If a package is returned to our facility due to an incorrect address, failure to collect from a postal depot, or refusal upon delivery, original shipping fees are non-refundable.
  • A re-shipping fee will apply if you request the package to be resent to a corrected address.

5. Customer Support Contact

For questions or assistance regarding an order, please contact our support team:

Email: support@yourdomain.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM [Timezone]
Response Time: Within 24 business hours (excluding weekends and statutory holidays)