Shipping policy

Shipping Policy

Last Updated: [Date]

At TabooBox, we prioritize two things above all else: fast, dependable fulfillment and complete customer privacy. Please review our shipping practices, delivery estimates, and discreet packaging standards below.

1. Shipping Territory

  • We ship exclusively to residential, business, and PO Box addresses across Canada.
  • We do not ship to the United States or international destinations at this time. Any orders placed with a shipping address outside Canada will be automatically cancelled and refunded.

2. 100% Discreet Packaging (Privacy Guarantee)

We understand that privacy is essential when purchasing adult novelties and intimate wellness products:

  • Exterior Box: Your order will arrive in a plain, unbranded cardboard box or standard mailer with zero logos, imagery, or adult-related text.
  • Shipping Label: The shipping label will only display your delivery address, the postal routing barcode, and a discreet, neutral sender name (no explicit mention of "TabooBox" or adult novelties).
  • Card Statement: Your financial privacy is also protected. Charges appear under a neutral business descriptor on your credit card or bank statement.

3. Processing & Delivery Timelines

  • Order Processing Time: Orders (both one-time purchases and recurring subscription renewals) are prepared and dispatched within 1 to 3 business days following successful payment confirmation.
  • Transit Time: Once dispatched from our fulfillment facility, delivery via domestic carrier typically takes up to 7 business days depending on your province and location.
  • Business Days: Orders are processed Monday through Friday, excluding statutory holidays. Orders placed over the weekend will enter our queue the following business day.

4. Tracking Your Shipment

As soon as your box is packed and collected by the carrier, an automated shipping confirmation email containing your tracking number will be sent to the email address on file. Please allow up to 24 hours for the carrier's tracking link to update with real-time status scans.

5. Customs, Taxes & Hidden Fees

Because all orders ship domestically within Canada, there are no surprise customs duties, import tariffs, or cross-border brokerage fees. Any applicable provincial and federal sales taxes (GST/PST/HST) are calculated and clearly displayed at checkout.

6. Address Accuracy & Undeliverable Packages

  • Customers are responsible for providing complete, accurate delivery information at checkout, including apartment or suite numbers.
  • TabooBox is not liable for orders delivered to incorrect addresses entered by the customer.
  • If a package is returned to us as undeliverable due to an incorrect address or failure to collect from a local postal depot, the customer may be responsible for the cost of re-shipping the order.

7. Questions About Your Shipment?

If your package is delayed beyond the standard 7 business day transit window or if you need assistance tracking your parcel, please contact our support team:

Email: support@taboobox.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM [Timezone]
Response Time: Within 24 business hours