Cancellation policy

Subscription & Cancellation Policy

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At TabooBox, we offer recurring subscription deliveries as well as standard one-time purchases. This policy outlines how your recurring orders operate and how you can manage, pause, or cancel your subscription at any time.

1. Subscriptions & Billing Schedule

  • Recurring Delivery: When you subscribe to TabooBox, you receive a curated mystery box delivered on a rolling 4-week cycle.
  • Automated Billing: Your payment method is charged immediately upon checkout for your first box. Subsequent charges will automatically recur every 4 weeks from your initial order date.
  • Payment Security: Payment information is securely encrypted and processed through our PCI-compliant payment gateway. TabooBox does not store raw credit card numbers.

2. Managing, Pausing, or Skipping Deliveries

You have full flexibility over your recurring orders without needing to cancel your account:

  • Customer Portal: You can manage your subscription 24/7 by logging into your account on our website or clicking the "Manage Subscription" link found in your order confirmation and renewal reminder emails.
  • Skip a Delivery: If you are traveling or want to skip a specific theme, you can skip your next scheduled box inside your portal.
  • Pause Subscription: You can temporarily pause your recurring deliveries and reactivate whenever you are ready.

3. Cancellation Policy & Cutoff Window

  • Cancel Anytime: You may cancel your subscription at any time directly through your self-service Customer Portal with zero cancellation fees.
  • Cutoff Deadline: To avoid being charged for your next scheduled box, you must submit your cancellation at least 24 to 48 hours prior to your upcoming renewal date.
  • Processed Orders: If your recurring billing has already processed and an order confirmation has been generated, that order has entered our fulfillment queue and cannot be cancelled or refunded. Your cancellation will apply to all future billing cycles.

4. Pre-Orders & Limited Seasonal Drops

From time to time, we may offer limited-edition holiday or themed boxes on a pre-order basis:

  • Pre-orders reserve inventory for upcoming releases that are currently in production or awaiting shipment.
  • You may cancel an unfulfilled pre-order prior to its dispatch by contacting customer support. Once a pre-order has been packed or dispatched, it cannot be cancelled or returned.

5. Hygiene Notice & Returns

Please note that we do not offer "try before you buy" services. Due to public health regulations and the intimate nature of novelty wellness items, products cannot be returned or refunded once opened. For full details on transit damage replacements, please review our Return and Refund Policy.

6. Need Assistance?

If you have questions about modifying your subscription or require help accessing your Customer Portal, please reach out to our team:

Email: support@taboobox.com
Response Time: Within 24 business hours (Monday – Friday)